Return & Refund Policy
RETURNS
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
* Gift cards
* Downloadable software products
* Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)
* Book with obvious signs of use
* CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at contact@techdelight.co.uk.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@techdelight.co.uk and send your item to: 86-90 Paul Street London EC2A 4NE England.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to: 86-90 Paul Street London EC2A 4NE England.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over €75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Tech Delight Returns Policy
General: By using this website and/or registering as a user, you agree to be bound by these Terms and Conditions.
After-sales service :
In most cases, incidents can be resolved with a simple and easy solution. For this purpose, Tech Delight has our customer service team ready to help you to answer any question you may have.:
After-Sales and Customer Service: Contact us Tel.44 20 3868 9456
What happens if something needs to be changed after an order has been placed?
- In case you need to change some particular detail of the shipping or invoicing addresses, this can be changed if the order has not been shipped yet.
- In most cases, the solution is to cancel the order and place a new one.
- A few days later, Tech Delight will refund your canceled order.
- However, we kindly ask you to call or send an email to the Customer Service Department explaining what has happened.
- Our team will try to answer back as soon as possible.
What can I do in case of an incident?
Possible situations:
Incidents within 24/48 hours of delivery with signs of the damaged package:
- All our products leave the warehouse with the packaging in perfect condition.
- If you detect any damage on delivery, it is IMPORTANT, that you must state clearly on the dispatch note of the courier company to indicate 'PACKAGE VISIBLY DAMAGED.’
- Refer to instructions in your order confirmations for the correct procedure
- If you inform us of an incident within 24 hours of delivery attaching the scanned dispatch note, we can use this document to replace the damaged product with a new one once the incident has been solved.
Incidents between 48 hours and 15 days of delivery?:
- If you need to complain about a defective product, packaging or any other defect they may detect, within this timeframe. You will need to verify the incident with photos and return the product to us for an on-site check.
- If a product of very low value arrives in bad condition, our policy is to refund, however, you must verify that the products you have received is defective and will need to supply evidence before any refund.
Wrong product shipped to you?
- We will accept the replacement of the wrong products.
- Tech Delight will pay for the shipping expenses as long as you have informed us of the incident within 24 hours of delivery, except if we decide to refund the value of the product instead.
- All products have a 2-year guarantee offered by the manufacturer from the date of delivery except in the case of perishable products or health and hygiene products.
- Defects caused by negligence, hits, misuse or tampering, wrong voltage or installation, or wear and tear, are not included.
- In the case of IT products, the guarantee does not cover virus removal, program restoration or disc reinstallation.
- In the case of incidents where a claim on the guarantee is justified, the product will be repaired, replaced, returned, or have its price reduced, in compliance with the law.
The guarantee will be void:
- If any detail of the guarantee or the proof of purchase is modified, altered or replaced; and/or
- If the identification number or the guaranteed product is tampered with or repaired without prior authorization by the Technical Service.
To make use of the guarantee, you must communicate this to our Customer Services Team, indicating:
- Order number
- Product description
- Description of the product's problem
- Attached photos in the case of visible damage
• Each case will be dealt with individually and you will be given the technical service address of each manufacturer for your country or the place where your customer must send the product and accessories (with prepaid expenses).
• It is compulsory to include a copy of the sale's invoice in the package, the Technical Support form given by us and the description of the detected problem.
• If official technical support is available, the repair period will be established by the official technical service.
Return of products in perfect condition:
- Should you wish to return a product in perfect condition it is your statutory right to do so with 14 days, The Product must be returned in its perfect condition before any refund is processed.
- For returns of products in perfect condition, customers are liable for any postage or shipping costs.